Contact
Talk to us
Questions about pricing, upgrading, something technical, or your data? Use the live chat here, it's the same widget you'd embed on your own site, or email us. Here is what to send and when to expect a reply.
Prefer email?
Write to us directly and we'll route it to the right person.
hello@go.convoscore.comWhat to include
- The email address on your account, so we can find it
- Your site's name or domain
- For a billing question, the Paddle invoice or transaction ID from your receipt
- Screenshots or the exact error text, if something is broken
Response times
We aim to acknowledge billing and account messages within 1 business day and to give a full reply within 3 business days. A report that the service is down is treated as an incident, see Service Availability in the Terms for how those are handled.
Specific topics
Billing, invoices, and refunds
Manage your subscription or download invoices from the Billing section of your dashboard, which opens Paddle's customer portal. Cancellation and refund terms, including the 14-day money-back guarantee, are on the Refund and Cancellation Policy page.
Privacy and data requests
To access, export, or delete personal data, email us from your account address and mark it for the attention of the privacy contact. The Privacy Policy explains what we hold, where, and your rights under GDPR and KVKK.
Security reports
Found a vulnerability? Email us with the details and steps to reproduce, and describe the class of issue rather than posting a working exploit. Please give us a reasonable chance to fix it before disclosing it publicly.