FAQ
Frequently asked questions
Everything worth knowing before you put ConvoScore on your site, grouped by topic.
Topics
Getting started
What is ConvoScore?
ConvoScore is an AI chat widget that replaces a static "Contact Us" form. It has a natural conversation with each visitor, extracts their name, company, need, and urgency as structured data, and scores every request as High, Medium, or Low priority so your team knows who to follow up with first.
How long does setup take?
A few minutes. When you register, the onboarding wizard walks you through naming your site, choosing a plan, and getting your embed snippet. A working chatbot is ready immediately; you can refine its wording, questions, and theme afterwards in the studio.
Do I need to write any code?
Almost none. You paste one script tag into your site's HTML, once. Everything else, the chatbot's persona, the questions it asks, its theme, and where it appears, is configured visually in the dashboard's studio and takes effect without another deploy.
Is there a free plan?
Yes. Every account starts on a free DEMO plan with one site and full dashboard access, no credit card required. When you need higher limits or more features you can move to a paid Starter or Growth plan from the Billing section, monthly or annual, cancellable anytime.
Scoring and the AI
How does request scoring actually work?
Every finished conversation is scored by a transparent rule set, not a vague AI guess. The score factors in how complete the visitor's answers are, how urgent their stated need is, and their company size. The result is always one of three levels, High, Medium, or Low, shown in your dashboard's request list.
Which AI model does ConvoScore use?
Conversations are processed by Google's Gemini API for language understanding and for pulling structured fields out of the chat. You can use the platform's key or plug in your own Gemini API key per site.
Can the AI get things wrong?
Yes. Scores and extracted fields come from a statistical model and are a decision-support aid, not a guarantee. Treat a High score as "look at this first", not as a verified fact, and always read the transcript before acting on something that significantly affects a person.
Can I change the questions it asks?
Yes. The studio's Design step lets you set the persona, which fields to collect, whether each one is required, and the exact wording, separately for each chatbot. You can also A/B test different versions against each other.
Embedding and placement
Is it a floating bubble, or can I embed it inline on a page?
Both. The same widget supports a floating bottom-corner bubble for site-wide coverage, or an inline mode you drop directly into a page's layout, for example on a pricing or contact page. The inline placement can have its own colour, font, and corner radius, independent of the bubble.
Can I run more than one chatbot on a site?
Yes. A site can own several chatbots, for instance a floating bubble plus an inline widget on your pricing page, each with its own configuration, public key, and A/B tests. One chatbot per kind is "live" at a time; the rest are drafts you can publish when ready.
Can I manage more than one site from one account?
Yes, ConvoScore is built agency-style. One account can own and switch between multiple sites, each with its own chatbots, requests, and embed key.
Will it slow down my site?
No. The embed script loads asynchronously and never blocks your page from rendering. The chat interface itself is only fetched when a visitor actually opens it.
Plans and billing
How does billing work?
Paid Starter and Growth plans are billed in advance, monthly or annually, through Paddle, our authorised reseller and Merchant of Record. They renew automatically until you cancel. You manage everything, invoices, payment method, cancellation, from the Billing section of your dashboard, which opens Paddle's customer portal.
Can I get a refund?
Your first paid purchase comes with a 14-day money-back guarantee. After that, monthly plans are not pro-rated and annual plans can be refunded pro-rata for a genuine unresolved fault. Full terms are on the Refund and Cancellation Policy page.
What happens if my payment fails?
Paddle retries the charge over a short grace period and emails you to update your card. If it still cannot be collected, the site drops back to the free DEMO plan. No data is deleted, and you can resubscribe at any time.
Can I change or cancel my plan anytime?
Yes. Upgrades take effect immediately with a prorated charge for the rest of the period; downgrades and cancellations take effect at your next renewal, and you keep paid features until then.
Data and security
Where is my data stored?
Account, site, conversation, and request data lives in a PostgreSQL database in the European Union (Frankfurt). Some processing, app compute and the Gemini API, happens in the United States. The Privacy Policy lists every sub-processor and its region.
Is visitor and request data secure?
Every site's data is isolated from every other site's, a chatbot configuration or a request can never leak across tenants. Passwords are stored as salted hashes and Gemini API keys are encrypted at rest with AES-256-GCM, never returned in plain text through the dashboard or API.
Can I use my own Gemini API key?
Yes. Each site can have its own Google Gemini API key, set from that site's settings with step-by-step instructions on where to get one. Conversations for that site are then billed and processed under your key.
Can I export or delete everything?
Yes. You control conversation and lead data directly from your dashboard, and you can request deletion of your account and all associated data at any time. Retention details are in the Privacy Policy.
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